Products & Materials

1. What does OAZ Jewels specialize in?

OAZ Jewels specializes in custom jewellery and luxury watches made with moissanite, lab-grown diamonds, and natural diamonds. Our collection includes watches, Cuban chains, tennis chains, bracelets, rings, pendants, earrings, and fully custom pieces.
2. Are your products made to order?

Yes. Most OAZ Jewels products are made to order so you can select your preferred size, metal, stone, finish, and design details. Ready-to-ship items may also be available in limited quantities.
3. Which metals do you offer?

Depending on the design, we offer 925 sterling silver and 9K, 10K, 14K, 18K, or 22K gold. Contact us before ordering if you need a particular metal or finish.
4. Which stones do you offer?

We work with high-quality moissanite, lab-grown diamonds, and natural diamonds. Stone availability, grading, certification, and pricing vary by product and design.
5. Will moissanite pass a diamond tester?

Moissanite usually registers on many standard thermal diamond testers because of its heat-conducting properties. However, moissanite and diamond are different gemstones, and advanced testing equipment can distinguish between them.
6. Do your stones come with certificates?

Certification depends on the product and the selected stones. IGI or other grading documentation may be available for qualifying lab-grown or natural diamond pieces. Please confirm certification before placing your order.
7. Are product images exactly the same as the finished item?

We aim to represent every product as accurately as possible. Because many pieces are handmade or customized, slight differences in stone placement, colour, finish, measurements, or weight may occur. Screen settings and lighting can also affect how colours appear.

Custom Orders

8. Can you create a fully custom design?

Yes. Share your reference photos, measurements, preferred metal, stone type, budget, and deadline with us. Our team will review the idea and confirm what is possible.
9. Can I receive a CAD design before production?

Yes. CAD design services are available for many custom pieces. Production begins after the design, specifications, price, and payment terms are approved.
10. Can I make changes after approving the design?

Please request changes before production begins. Once materials have been ordered or manufacturing has started, changes may not be possible and may require an additional charge.
11. How is the price of a custom piece calculated?

Pricing depends on the design, dimensions, metal type and weight, stone type and carat weight, craftsmanship, movement or watch model, certification, and any special finishing. We provide a quotation after reviewing your requirements.
12. Can you copy any branded design or logo?

We can create original pieces inspired by a general style, but we may decline requests that infringe trademarks, copyrights, or other intellectual-property rights. Customers must have permission to use any logos, names, or artwork submitted for a custom order.

Ordering & Payments

13. How do I place an order?

You can order through our website or contact OAZ Jewels with the product details and customization you need. We will confirm the specifications, final price, payment schedule, and estimated timeline before production.
14. Is an advance payment required?

Yes. Custom and made-to-order products normally require a 60%–65% advance payment. The remaining balance must be paid according to the terms confirmed for your order, usually before shipment. Any exception must be agreed to in writing.
15. Which payment methods do you accept?

Available payment methods may include PayPal, Zelle, Remitly, and bank transfer, depending on your location and order. We will confirm the available options before payment. Cash on delivery is not available.
16. Is my payment information secure?

Payments are processed through the selected payment provider. OAZ Jewels does not ask customers to send full card or banking passwords by message. Always verify that you are communicating through our official website or contact details before paying.
17. Can I cancel my order?

Contact us immediately if you need to cancel. Ready-to-ship orders may be cancellable before dispatch. Custom or made-to-order purchases may become non-cancellable once CAD work, material sourcing, engraving, sizing, or production has begun. Any approved refund may exclude work already completed and non-recoverable costs.

Production & Quality Control

18. How long does production take?

Most orders are completed in approximately 4–5 business days after payment and final design approval. Complex custom work, certifications, large orders, or unavailable materials may require additional time. Your estimated timeline will be confirmed when you order.
19. Will I see my item before it is shipped?

For many custom orders, we can provide photos or a quality-control video before shipment. You may also request a video call when available. Minor appearance differences caused by lighting or camera settings are normal.
20. How do you check product quality?

Each order is inspected before dispatch for the applicable design details, finish, stone setting, basic function, and overall condition. Customers should also inspect the package and product promptly after delivery.

Shipping & Delivery

21. Do you ship to the United States?

Yes. OAZ Jewels serves customers in the United States and other supported destinations. Shipping availability and charges depend on the delivery address and product.
22. How long does shipping take?

Delivery to the United States generally takes approximately 5–10 business days after dispatch. This is an estimate, not a guarantee. Customs processing, carrier delays, weather, holidays, security checks, and remote locations can affect delivery time.
23. Which shipping carriers do you use?

We generally ship through established carriers such as UPS or FedEx. The carrier may vary according to the destination, service availability, package value, and shipment requirements.
24. Will I receive tracking information?

Yes. Tracking details are provided after the order has been dispatched and the carrier has generated the shipment record. Tracking may take some time to show its first update.
25. Are customs duties and taxes included?

Unless clearly stated at checkout or in your quotation, import duties, local taxes, brokerage charges, and customs fees are the customer’s responsibility. Requirements vary by destination, so please check your local rules before ordering.
26. What should I do if my parcel is delayed?

First review the latest carrier tracking. If there has been no meaningful update or the estimated delivery window has passed, contact us with your order number so we can assist with a carrier inquiry.
27. What should I do if the package arrives damaged?

Do not discard the packaging. Take clear photos and an unedited opening video showing the sealed parcel, shipping label, packaging, and product. Contact us as soon as possible so we can review the issue and, where applicable, open a claim with the carrier.

Returns, Repairs & Replacements

28. Do you accept returns?

Return eligibility depends on the product and the reason for return. Unused, eligible ready-to-ship items may be considered under our Shipping & Returns Policy. Customized, engraved, resized, worn, or made-to-order products are generally not eligible for a change-of-mind return unless faulty or otherwise required by applicable law.
29. What if I receive an incorrect, damaged, or defective item?

Contact us promptly with your order number, clear photos, and an unedited opening video. After inspection, an eligible issue may be resolved through repair, replacement, exchange, or refund, depending on the circumstances and our applicable policy.
30. Can I return an item without contacting you first?

No. All returns require prior approval and return instructions from OAZ Jewels. Unauthorized parcels may be refused or may not qualify for a refund. Do not send jewellery to any address until we confirm it in writing.
31. Who pays return shipping?

If we confirm that an item arrived incorrect, damaged, or defective, we will explain the approved return-shipping process. For other eligible returns, the customer may be responsible for shipping, insurance, duties, and related charges.
32. Do your watches include after-sales support?

Yes. If you experience a problem, contact us with photos or video and a description of the issue. Damage caused by impact, water exposure beyond the stated rating, magnets, misuse, unauthorized opening, alterations, or normal wear may not be covered.

Sizing & Product Care

33. How do I choose the correct size?

Measure carefully before ordering and contact us if you need help. Chain length, bracelet size, ring size, watch case size, and fit can look different from person to person. Custom sizing should be confirmed in writing before production.
34. Are your watches waterproof?

Do not assume a watch is waterproof unless a specific water-resistance rating is stated for that model. Avoid swimming, showering, steam, and direct water exposure with iced-out or customized watches, as customization can affect the original case seals.
35. How should I care for my jewellery?

Keep jewellery away from harsh chemicals, perfumes, lotions, chlorine, salt water, and excessive moisture. Remove it before bathing, swimming, sleeping, exercising, or heavy work. Store each piece separately in a soft pouch or box and clean it gently with a soft, dry cloth.
36. Can jewellery colour or plating fade?

Plated and finished surfaces can gradually change with friction, skin chemistry, chemicals, moisture, and normal wear. Careful use and proper storage will help preserve the finish. Replating or refinishing may be available for an additional charge.

Contact Us

37. How can I contact OAZ Jewels?

Use the contact form or official contact details listed on **oazjewels.com**. Include your order number when asking about an existing purchase. Our team will respond as soon as possible during business hours.