At OAZ Jewels, every order is carefully inspected and securely packed before shipping.
1. Processing Time
Ready-to-ship products are processed within 5–7 business days.
Custom jewellery and watches usually require 7–10 business days for production.
2. Delivery Time
Estimated delivery time after dispatch:
United States: 5–10 business days
Other countries: 7–15 business days
Delivery times may vary due to customs, courier delays, weather, or holidays.
3. Tracking Information
Tracking details will be shared by email or WhatsApp once your order has been shipped.
4. Shipping Address
Customers must provide a complete and correct shipping address. Address changes may not be possible
after dispatch.
5. Customs and Taxes
Customers are responsible for any customs duties, import taxes, or other charges applied by their country.
6. Lost or Damaged Packages
Please record an unboxing video when receiving your order. Report any damaged, opened, or missing
package immediately with clear photos and videos.
Any refund, repair, or replacement will depend on the courier investigation and available evidence.
7. Returned Packages
Additional shipping charges may apply if a package is returned because of an incorrect address, unpaid
customs fees, refusal, or customer unavailability.
8. Contact Us
For shipping, tracking, or order-related assistance:
OAZ Jewels
Email: oazjewels25@gmail.com
Phone/WhatsApp: +91 99798 51700
Website: www.oazjewels.com